Released on: October 31, 2008, 2:22 am

Press Release Author: Linda Eagle

Industry: Education

Press Release Summary: The ABA has approved Edcomm Banker's Academy's Sales and
Service training course for continuing education credits toward achieving or
renewing a Certified Personal Banker certification.

Press Release Body: New York, NY, October 31, 2008 -- The American Banker's
Association (ABA) has approved Edcomm Banker's Academy's bank training course,
Achieving Sales and Service Excellence, for continuing education (CE) credit
offerings. Achieving Sales and Service Excellence, from Edcomm Banker's Academy,
helps bank professionals to earn credit towards achieving or renewing their
Certified Personal Banker (CPB) certification.

The CPB certification formally recognizes professionals working in the financial
services industry. The CPB certification helps sales and service representatives to
become knowledgeable and skilled about sales and service, banking basics, specific
business competencies, and ethics. Edcomm Banker's Academy's Achieving Sales and
Service Excellence meets the CPB bank training course certification by covering
topics such as: The Regulatory Agencies, examinations, Bank Secrecy Act (BSA), Anti
Money Laundering (AML), USA PATRIOT Act, Privacy, Right to Financial Privacy Act,
Truth in Savings (TISA), Deposit Insurance, Account Ownership Categories, Truth in
Lending, Fair Lending, Equal Credit Opportunity Act, Community Reinvestment Act,
Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit,
Reporting Act, Fair Housing Act, Reg D, Reg E, Reg O, Reg CC, and Servicemembers'
Civil Relief Act.

Achieving Sales and Service Excellence is a computer-based, distance learning
program, which can be delivered via Internet, Intranet or CD. The program teaches
participants how to make sales and how to provide excellent service using
easy-to-understand language in an interactive, self-paced format. Participants learn
from their own perspective, with a curriculum customized to their position. The
program covers sales and service skills needed to succeed, bank products and
services, customer care, selling bank products and services and how to create great
customer relationships.

Since 1875, the American Bankers Associations has been dedicated to representing
banks of all sizes on issues of national importance for financial institutions and
customers. The ABA brings together all categories of banking institutions to best
represent the interests of the financial industry. With a membership comprising of
community, regional and money center banks and holding companies, as well as savings
associations, trust companies and savings banks, ABA reigns as the largest banking
trade association in the country.

The Edcomm Group Banker's Academy is a 21-year-old multimedia education and
communication consulting firm specializing in the development of creative business
solutions that improve productivity, customer service and market share - providing
bottom-line results. The Edcomm Group Banker's Academy has had the privilege of
assisting many distinguished clients with business solutions in the form of
eLearning programs, classroom instruction, multimedia production and online and
print based documentation. Edcomm Banker's Academy offers many off-the-shelf and
customized courses such as Teller Training, Compliance Training and Systems Training
specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.edcomm.com) (www.bankersacademy.com) is
headquartered in New York City with an Advanced Design Center located in Fort
Washington, Pennsylvania.
Press Release Submission By PressReleasePoint(http://www.pressreleasepoint.com/)

Web Site: http://www.bankersacademy.com

Contact Details: Contact:
Linda Eagle
The Edcomm Group Banker's Academy
21 Penn Plaza Suite 1010
New York, NY 10001
888-433-2666
linda.eagle@edcomm.com
http://www.bankersacademy.com